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Terms and Conditions
(updated 11/9/2013)
If you are signing up for a Practice Programme, we recommend that you
print and retain a copy of this agreement for your records.  We do not file copies.

These terms and conditions, together with our Privacy and Cookie Policy, regulate the business relationship between you and Numbershed Ltd.  By using our Site, or buying from us, you accept these terms and conditions in full.  If you do not agree with these terms and conditions, please do not use our Site.

"We", "Us" and "Our" refers to: Numbershed Ltd and www.numbershed.co.uk
"You" and "User" refers to: Anyone who uses our Site and/or is a subscriber to one of our Practice Programmes (i.e. pays for a Practice Programme).  "Student" means the person the User has registered to use the Practice Programme under their supervision.
"Our Site" refers to: all the content, facilities and the entire computing hardware and software installation that is or supports www.numbershed.co.uk and our Practice Programmes.

This Site and the Practice Programmes are owned by Numbershed Ltd.  Company number 126641C.  Our registered address is 1 Windsor Road, Douglas, IM1 2JX.  Our trading address is 24 New Beech Road, Stockport, Cheshire, SK4 3DD.
  1. Personal Data & Cookies

  2. We collect, store and process data and use cookies in accordance with our Privacy and Cookie Policy.  By agreeing to these terms and conditions, you acknowledge our use of cookies and consent to their usage in line with our policy.

  3. Right to Use Our Site

  4. The Practice Programme area of our Website is a password protected area for use by registered members only.  We reserve the right to refuse access to our Site.

    If you are under 18, you need a parent or guardian to register for the programme and you may only use our Site with their consent and supervision.  Users are responsible for ensuring that a registered student understands these terms of use, including the Privacy & Cookie Policy.

    Numbershed Ltd claims copyright in the designs and compilation of all content our Site.  All intellectual property and other rights in our Site, the product, all software and all content in it shall remain the sole property of us.

  5. Our Contract with You

  6. Subject to the terms of this agreement, we grant to you a licence to use the chosen product for the stated usage period (as listed on our Site and confirmed when you order), limited by the restrictions on use given below:

    • Use is restricted to you, the User and Student, using your personal login details on an individual computer or device and for personal educational, non-commercial purposes only.
    • You are responsible for maintaining the confidentiality of your registration and login details and for preventing any unauthorised person from using your computer.
    • You may, subject to the other terms of this agreement, save an electronic copy, or print out a copy, of parts of this Site solely for your own personal use, information or study only and maintain without limitation all copyright, trade mark and other proprietary notices.

    You may not:

    • sub-license the product.
    • copy or publish the product, except as specifically allowed in this agreement.  This means you must not reproduce or publish in whole or in part of the product, using any means, in any medium.  It includes breaking up, changing, cropping or any other change or use as part of some other created work.  You may not store electronically any significant portion of any content.
    • remove any identification, copyright, trademark or other notices or information which may be embedded in any file of the product.

    You agree that you will not, and you will not allow any other person to violate or attempt to violate any aspect of the security of our Site including:

    • modifying, copying, or causing damage or unintended effect to any portion of our Site, or any software used within it.
    • making available, uploading or distributing by any means any material or files that contain any viruses or any other harmful properties or software.

  7. Payment & Prices

  8. Our Practice Programmes prices and subscription details are clearly set out on our Site.

    We use Paypal to process all online payments so you can be confident that your transaction is totally secure.  They will handle your payment which may be by debit or credit card, or your own personal Paypal account.  We do not accept responsibility for problems you may have in making payment through a web page of our payment service provider.

    If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.  You are responsible for purchasing Practice Programmes which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

  9. The Order Process

  10. The order process is as follows:

    • After choosing your product, and before you pay, you need to register with us.  This is so we can tell you when you can access the Programme and enable us to provide it to you (i.e. the system knows who you are when you login)
    • At the point of payment, you will be transferred to a secure page on Paypal's website.  Paypal will take payment from your debit or credit card, or your own personal Paypal account, and will provide you with a payment receipt.
    • On receipt of your payment we shall email you
      • confirmation of your order
      • advice that the Programme is available to use
      • and a reminder of your login details (i.e. login ID and password).
    • At this point your order is accepted, the contract to provide the service is formed and the subscription period begins.

  11. Cancellation Rights and Refunds

  12. By law, consumers in the European Union have a 7 day 'cooling off period' during which time they can cancel a contract for the purchase of an item or service.

    If you change your mind about purchasing the programme within 7 days of the day after the purchase date simply contact us (at admin@numbershed.co.uk) stating your name, your Order Reference Number and Registration Number (you will find these on your welcome email).   On receipt of this notification we will cancel your membership and you will receive a full refund within 30 days.

    In addition to this, we also offer a money back guarantee if you are not completely satisfied with the programme within 30 days of the purchase date.   The terms of this offer are as follows:
    • Claims must be received by us within 30 days of your purchase date.
    • We will refund the full purchase price (less 50p processing fee).
    • Refunds will be to the same method of payment as your original payment. Please allow 4 weeks for processing.
    • A customer is only entitled to receive one refund per level under this money back guarantee. If the same level is purchased again, this offer will not apply.
    • We reserve the right to amend or withdraw the money back guarantee at any time. Any such change will not apply to contracts already in place.

    If you are not satisfied simply send us a message from our Support Centre (this will help us to access your records quickly).   Or, if this is not possible, send an email to us at admin@numbershed.co.uk quoting your Order Reference Number and Membership Number (as provided in the order confirmation and welcome email).   It would really help us if you could also tell us why you are not satisfied with the programme.

    This paragraph does not affect your rights in the event that you have a genuine and valid complaint about the way we have provided a Practice Programme to you.

  13. Dissatisfaction with the Practice Programme

  14. Our most important task is to ensure your absolute satisfaction.  We will always strive to reach that target.  However, we acknowledge that mistakes are made occasionally.  If you are not wholly satisfied with the Practice Programme, please tell us at the earliest opportunity:

    • exactly why you think we have failed, the date, if relevant, of the failure, when and how you discovered the failure and the result of the failure;
    • your suggestion as to action we should take to resolve the situation and restore your faith in us.

    To do this, please contact us through our Support Centre (see Parents' Page).  This will help us to quickly identify you and the Practice Programme you have bought.

  15. Amending and Renewing Membership

  16. Users can check and amend their registration details by going to Membership Page.  Since we do not process payments, no personal financial details are stored here.  You agree to provide and continue to provide accurate, up to date, and complete information about yourself.

    Before the expiry of the period for which you have paid, we shall send you a message to your registered email address to tell you that your licence to use the programme is shortly to expire and to invite you to renew.  At any time, you may go to the "Membership" page of our Site to access your membership information and renew your subscription for a further period.

    If the subscription is not renewed, then the User no longer has access to the account or records associated with the account.  We reserve the right to delete the stored data after the User has ceased to subscribe.

  17. Linking to Our Site

  18. You can create a hyperlink to the home page of our Site, for the purpose of promoting an interest common to both of us, without specific permission on condition that you do not:

    • link to our Site in any way that would cause the appearance or presentation of our Site to be different from what would be seen by a user who accessed our Site by typing the URL into a standard browser.
    • portray us or any of our products or services in a false, misleading, derogatory, or otherwise offensive manner.
    • link from a website that contains content that is in any way unlawful, indecent or obscene, or could damage our reputation or take advantage of it.
    • use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.

    Apart from the above consent, linking to our Site is not permitted without our written permission.  We reserve the right to withdraw permission for any link without notice.

  19. Disclaimers

    • We may make improvements or changes to our Site, the content, or to any of the products, at any time and without advance notice.
    • You are responsible for making all arrangements necessary for you to have access to a Practice Programme.  You shall be responsible for all charges associated with accessing and maintaining a connection to our Site including, but not limited to, charges imposed by an Internet Service Provider or your telephone company.
    • We make no representation or warranty, express or implied, that the product will be: useful to you; of satisfactory quality; fit for a particular purpose; available or accessible, without interruption, or without error.
    • Whilst we endeavour to ensure that the information on our Site is correct, we do not warrant its completeness or accuracy, or that the material is kept up-to-date.  We disclaim any obligation or liability to you arising directly or indirectly from information you take from our Site.
    • We make no warranty that our Site and any documents, files and information hosted or downloaded from this website will be free from viruses or anything else that has contaminating or destructive properties.
    • We claim no expert knowledge in any subject.  We disclaim any obligation or liability to you arising directly or indirectly from information you take from our Site.
    • From time to time, our Site may also include links to other websites outside our power and control.  These links are provided for your convenience to provide further information.  They do not signify that we endorse the website(s).  You acknowledge and agree that we shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website.
    • We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of our Site or product.
    • You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceeding 12 month period for the product concerned.
    • Nothing in this agreement shall be construed as limiting or excluding our liability for death or personal injury caused by our negligence.

  20. Indemnity

  21. You agree to indemnify us against all costs, claims and expense (including reasonable legal fees) arising directly or indirectly from: your failure to comply with the law of any country; your breach of this agreement; any act, neglect or default by any agent, employee, licensee or customer of yours; a contractual claim arising from your use of our Site and products; a breach of the intellectual property rights of any person.

  22. Breaches of these terms and conditions

  23. If you breach these terms and conditions in any way, we may immediately and without notice terminate your access to the product, prohibit you from accessing the website, contact your Internet Service Provider to request that they block your access to the website and/or bring court proceedings against you.

  24. Changes to Terms

  25. We reserve the right to revise these Terms and Conditions from time to time.  Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website.  Please check this page regularly to ensure you are familiar with the current version.  Your continued use of this website after changes are posted means you agree to be legally bound by these terms as amended.

  26. Miscellaneous provisions

    • The headings to the paragraphs to this agreement are inserted for convenience only and do not affect the interpretation.
    • When you visit our Site or send messages to us by email, you are communicating with us electronically.  We communicate with you by e-mail.  You agree that all our electronic communications satisfy any legal requirement that such communications be in writing.
    • Where we provide the Practice Programme without specific charge to you, then it is deemed to be provided free of charge and not to be associated with any other goods or service for which a charge is made.  Accordingly, there is no contractual nor other obligation upon us in respect of those services.
    • Nothing in this agreement or on our Site shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.
    • If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form.  Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
    • No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
    • In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
    • We are not liable for any breach of our obligations resulting from causes beyond our reasonable control.
    • This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
    • This agreement is made only in the English language.  If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
    • This agreement will be governed by and construed in accordance with English law, and you agree that any dispute arising from it shall be litigated only in England and Wales.